Shipping policy

Shipping Policy

We work with trusted fulfilment partners, including CJdropshipping, to ship our products directly to customers around the world.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information where available.

Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping method available for your order.

  • Europe: approximately 7–15 business days

  • United Kingdom: approximately 7–15 business days

  • United States & Canada: approximately 7–15 business days

  • Other international destinations: approximately 10–25 business days

These are estimates and are not guaranteed. Delivery may occasionally take longer due to customs processing, local couriers, public holidays, weather, or other circumstances outside our control.

Shipping Availability

We ship to many countries worldwide. However, some products may not be available for delivery to every country due to fulfilment or carrier restrictions.

If we are unable to ship your order to your selected destination, we will contact you as soon as possible and issue a full refund for any affected items.

Multiple Packages

Some products may be fulfilled from different warehouses. If your order contains multiple items, they may arrive in separate packages and at different times. You will not be charged additional shipping fees because an order is split into multiple shipments.

Tracking

Where tracking is available, you will receive a tracking number once your order has been dispatched. Please allow a few days for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address. We are not responsible for orders that cannot be delivered because incorrect or incomplete shipping information was provided at checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can investigate the shipment with our fulfilment and delivery partners.

If a shipment is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

Questions

If you have any questions about shipping or an existing order, please contact us through the contact details provided on our website.